Application of Corrective Measures

Application of Corrective Measures

When actual results are less than anticipated results?corrective measures become necessary. Suppose, for example, that an office employee fails to produce the anticipated or expected rate. The manager or supervisor who has the needed authority to take corrective action against the employee will then have to determine whether corrective measures should be applied to this situation. Without this authority, the managers or supervisor's effectiveness will be greatly diminished.

In an organization that uses TQM and that has "empowered" its employees, the corrective action most likely will extensively involve the members of the various work teams rather than management alone in determining the needed corrective action. When employees are able to determine the nature of the corrective action that needs to be taken, they are less likely to feel they are being punished than when management alone determines the nature of the corrective action.

Quality and quantity control both use standards as a basis for evaluation. While quality standards involve evaluating the accuracy with which work is

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