Winstation Troubleshooting Reference Guide

WINSTATION TROUBLESHOOTING REFERENCE GUIDE

Cutting Tickets in the Wrong Place:

? Unload tickets

? Go to Diagnostics

? Instant Ticket Database

? Update Instant Ticket Database

* Please remind retailer that the database has to be updated before loading tickets to avoid any potential cutting problems

Not Cutting Tickets at All:

? Diagnostics

? Burster

? Park Bursting Blade

? Choose Row tickets are in (1-5)

Screen Message "Instant Tickets Only"

? Verify there is paper

? If paper is present make sure paper roll is loaded properly and is correctly mounted

? If paper is there and mounted properly

? Go to

? Diagnostics

? Shut down/Restart

? Restart Software

Screen Message "System out of Service"

? Remove cashbox and bill validator and replace

? If this does not clear message

? Shut down terminal and reboot

Terminal Shutting Down on it's own

? Check GFI connection behind Winstation

? Make sure amber power light is on

? If not hit reset

? Verify blue light is on behind PC and green light is on UPS. If not turn both units on. If still black screen..

? Reboot UPS (hold power button down until green light goes out then push the button to turn back on)

Tickets Will Not Dispense

? Make sure tickets are present

? Unload/load book

? Park Burster

Takes Money but Ticket Does Not Drop

? Verify button has been fully pressed

? Make sure ticket has not fallen inside the cabinet

? Make sure ticket is not jammed

Bill Acceptor takes Money/Does not Give Credit

? Check Customer Credits

? Check Transaction History Report

? Verify the last bill in the cashbox

Price Display Wrong

? Unload tickets

? Update Instant Ticket Database

? Reload ticket by scanning ticket not Smartcard