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The Club - Project Management

By:   •  March 7, 2017  •  Essay  •  960 Words (4 Pages)  •  813 Views

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Staff Training

The Club

25/11/2012

Scope Contents

  1. Introduction
  2. Body
  1. Definition of the scope of the project
  2. Identification of the stakeholders in the project detailing the area of involvement
  3. Identification and explanation of the issues/limits/constraints for the project
  4. Identification and explanation of the assumptions of the project
  5. Specification of initial timelines
  6. Representation of task allocations
  7. Explanation of the relationship of the project to other projects and to the  organisation
  8. Estimation and explanation of costs, resources requirements and other  relevant factors
  1. Conclusions and recommendations

  1. Introduction

The purpose of this scoping report is to develop and implement a training plan for all staff employed at the club.  The scoping process includes working with internal and external trainers.

2. Body

2.1. Project Scope definition

Due to customer complaints, a questionnaire was issued to Stake holders, Board members ,members and guests of the club. A lack of knowledge and skills in the following areas were identified:

  • Industry procedures
  • Policy and protocol
  • Legal requirements and fines
  • Conflict resolution
  • RSA & RGS
  • Gaming and Keno

Observations of these problems by our in house trainer and assessor has confirmed the finding of the questionnaire is to be true and correct.

Training will be provided by our in house trainer and assessor along with external RTO’s.


2.2. Stakeholders

Name

Role

Responsibilities

Bob Smith

Sponsor

  • Decision maker
  • Provide project guidance and over sight
  • Review / approve some project elements

Bob Smith

Jane Brown

Robyn Williams

Darryl Smith

Steering Committee

  • Take responsibility for the project’s feasibility, business plan and achievement of out comes

Donald Jones

Project Manager

  • Provide overall project direction
  • Direct / lead team members toward project objectives
  • Manages project in accordance to the project plan
  • Serves as liaison to steering committee
  • Receives guidance from steering committee
  • Handle conflict resolution
  • Supervise trainers and sessions

Jane Doe

Team Lead -Restaurant

  • Measure and verify project scope
  • Validate scope change requests
  • Participate in impact assessments of scope change requests
  • Communicate outcomes of scope change requests to team
  • Facilitate team level change review process

John Doe

Team Lead - Bar

  • Measure and verify project scope
  • Validate scope change requests
  • Participate in impact assessments of scope change requests
  • Communicate outcomes of scope change requests to team
  • Facilitate team level change review process

Staff

Trainees

  • To attend all training provided
  • To complete and pass all training provided
  • To provide feedback on training completion

Committee

Feedback

  • To provide feedback on training completion

Members & Guests

Feedback

  • To Provide feedback on training completion by completing and submitting questionnaires

2.3. Identification and explanation of the issues/limits/constraints for the project.

  • Trainer availability
  • Employee availability
  • Funding
  • Staff roster
  • Order of training schedule

2.4 Identification and explanation of the assumptions of the project.

The following assumptions were made in preparing the Project Plan:

  • Staff are willing to change roster to complete training.
  • Ensure Team leaders are available as needed to complete project tasks and objectives.
  • Failure to identify changes to draft deliverables within the time specified in the project timeline will result in project delays.
  • Project team members will adhere to the communications plan.
  • All project participants will abide by the guidelines identified within this plan.
  • The project Plan may change as new information and issues are revealed.

2.5 Specification of initial time lines.

Training will begin for Full Time, Part Time & casual staff in January 2013 & completion will be March 2013 for the following:

  • RSA
  • RGS
  • RMLV

Training for section heads, full time & Part time employees will begin February 2013 for the following:

  • Cert IV OH & S
  • Cert IV Hospitality
  • Cert IV Frontline Management
  • Cert III Hospitality (Full time & Part time employees)

Due to different training packages the completion dates will range from 5 days to 2 years.

2.6 Representation of the task allocations.

  • Assess all staff skills and knowledge
  • Get quotes for group and individual training
  • Enrol staff into appropriate courses
  • Roster staff into groups (so club is still in operations)

2.7 Explanation of the relationship of the project to other projects and to the organisation.

Training of staff in all areas of hospitality operations is to ensure staffs have the skills and knowledge to adapt in any situation & career advancement.

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